Customer Success Manager Automotive (m/f/d)
Permanent Employment, Full-time
Your daily business will involve
- Lead engagements with our automotive customers, managing complex implementations - You will serve as the central point of communication for the project status, progress toward milestones, and status of project issues and risks
- Synthesize and share key customer feedback internally with our product teams to help shape our product roadmap
- Identify growth opportunities and risks of churn, you proactively work to deliver a superior customer experience
- Maintain the ongoing relationship with each of our clients to align the use of each solution with the client's defined business goals and desired outcomes
- Work closely with the sales team to push for expansions and new opportunities
- Train new users and ensure continuous value creation for them
- Collaborate with the Customer Success team to develop industry-leading processes and best practices for customer success
- Up to 30% travel for customer meetings or trade shows
Your profile
- 4 + of and project management experience in the automotive sector
- Excellent verbal and written communication skills in German and English
- Bachelors or higher degree in Engineering or Science
- Experience working with large enterprise customers
- Proven ability to operate in a customer-focused environment and advocate for customers in a cross functional organization
- Strong sensitivity for customers and a passion for revenue and growth; strong understanding of value driven business models with recurring revenues
- Ability to collaborate and communicate with both technical and non-technical teams
- Demonstrated success in establishing relationships at various levels in a customer organization
- Experience in a fast-paced startup environment
- Direct experience in the battery industry, eMobility, or a related field would be preferred
- B2B SaaS customer success, account management or consulting experience would be advantageous
Benefits
- Competitive salary
- Flexible working hours and home office
- Strong team culture with regular team events and off-sites
- Modern office in Munich with free parking spaces
- Free breakfast, snacks and coffee; subsidized lunch in a high quality canteen (vegetarian options available)
- Support with visa application
- flat hierarchies