Customer Success Manager Automotive (m/f/d)

Your daily business will involve

• Lead engagements with our automotive customers, managing complex implementations - You will serve as the central point of communication for the project status, progress toward milestones, and status of project issues and risks
• Synthesize and share key customer feedback internally with our product teams to help shape our product roadmap
• Identify growth opportunities and risks of churn, you proactively work to deliver a superior customer experience
• Maintain the ongoing relationship with each of our clients to align the use of each solution with the client's defined business goals and desired outcomes
• Work closely with the sales team to push for expansions and new opportunities
• Train new users and ensure continuous value creation for them
• Collaborate with the Customer Success team to develop industry-leading processes and best practices for customer success
• Up to 30% travel for customer meetings or trade shows

Your profile

• 4 + of  and project management experience in the automotive sector 
• Excellent verbal and written communication skills in German and English
• Bachelors or higher degree in Engineering or Science  
• Experience working with large enterprise customers  
• Proven ability to operate in a customer-focused environment and advocate for customers in a cross functional organization 
• Strong sensitivity for customers and a passion for revenue and growth; strong understanding of value driven business models with recurring revenues 
• Ability to collaborate and communicate with both technical and non-technical teams 
• Demonstrated success in establishing relationships at various levels in a customer organization
• Experience in a fast-paced startup environment
• Direct experience in the battery industry, eMobility, or a related field would be preferred
• B2B SaaS customer success, account management or consulting experience would be advantageous

Benefits

• Competitive salary
• Flexible working hours and home office
• Strong team culture with regular team events and off-sites
• Modern office in Munich with free parking spaces
• Free breakfast, snacks and coffee; subsidized lunch in a high quality canteen (vegetarian options available)
• Support with visa application
• flat hierarchies