About the role

Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility & green energy, leveraging the power of the TWAICE Predictive Analytics Platform. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE. 
This exciting role requires technical acumen as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted technical advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future. 

For our new office and location in the US (Chicago), we are looking for a Customer Success Engineer Battery Development Solutions US (m/f/d)

Your daily business will involve

  • Lead the technical launch of our battery simulation model products to customers  
  • Train new customers in our battery simulation model products and bring them into product usage   
  • Manage our battery models along the lifecycle, including upload, licensing, versioning, black boxing  
  • Ensure our customers are successful with our products and proactively support them with their use cases 
  • Drive and escalate customer technical issues with internal stakeholders  
  • Gather customer feedback and requirements to contribute to product development and efficiently work with our product team   
  • Develop deep product expertise with the TWAICE battery simulation models and apply it to help solve our customers’ most challenging problems  
  • Up to 20% travel for customer meetings, customer launch or on-site support 

Your profile

  • 3+ years of hands-on technical experience in a customer facing role, ideally in the field of battery systems 
  • High proficiency in programming languages, especially MATLAB Simulink and Python 
  • Extensive battery knowledge 
  • Experience in working with large enterprise customers (OEM) 
  • Proactive, positive-minded, customer focused, and driven by the success of customers
  • Strong organizational skills, with the ability to manage and prioritize multiple tasks at a time and drive them to successful completion 
  • Excellent verbal and written communication skills in English, especially in communicating complex technical matters to a non-technical audience
  • Embrace change and thrive in a continuously evolving start-up environment 

Benefits

​Apart from you having a meaningful activity in one of the most exciting areas of our time, we care about your mental and physical health. We care about your flexible working time and your time off, about your social environment and your personal growth.

  • A very competitive salary
  • Training budget 2000€/year and further training possibilities within the company
  • Free healthy breakfast, free healthy lunch, free snacks, drinks and coffee
  • Free access to a tool of your choice (skillshare or coursera)
  • Gympass Membership (subsidized access to gyms - not only for you, but also for your family and friends)
  • Flexible working hours and flexible homeoffice - work wherever and whenever you want
  • Mobile and remote working (working from another city? No problem!)
  • A high degree of personal responsibility, creative freedom and opportunities
  • Strong team culture with regular team events and off-sites (Summer and Christmas party, at least one big off-site, Oktoberfest (Wiesn) event, Cocktail and Movie nights once a month, regular team and sports events, company kitchen with cooking events)
  • International team and relocation budget of 800€
  • Borrow our e-Golf for private purposes and free EV-charging at our company
  • Book circle (Order a book via TWAICE - we pay for it, you read it)

Apply Now




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