About the role

Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility & green energy, leveraging the power of the TWAICE Predictive Analytics Platform. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE. 
This exciting role requires both business and technical acumen as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future. 

Your daily business will involve

  • Lead engagements with our customers, manage complex implementations, serve as central point of communication around overall project status, progress towards milestones and potential issues and risks 
  • Synthesize & communicate key customer feedback internally to help shape our product roadmap 
  • Track account health & churn risks, identify growth opportunities and work proactively to deliver an outstanding customer experience
  • Manage ongoing relationships with each of our customers to coordinate the use of their respective solution with view to the customer-defined business goals and desired outcomes 
  • Work closely with our Sales team to drive expansions and new opportunities  
  • Collaborate with the whole Customer Success team to develop industry leading processes and best practices for delivering success to clients 
  • Up to 30% travel for customer meetings or trade shows 

Your profile

  • 4+ years of experience in a customer-facing role; project management experience and battery knowledge are highly desired  
  • Bachelors or higher degree in Engineering or Science  
  • Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization 
  • Strong empathy for customers and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models 
  • Excellent verbal and written communication skills in German and English 
  • Ability to collaborate and communicate with both technical and non-technical teams 
  • Strong organizational skills, with the ability to manage and prioritize multiple projects at a time and drive them to successful completion 
  • Enthusiastic, proactive, positive-minded, customer focused, and service-oriented 
  • Thrive in a fast-paced startup environment 

Benefits

​Apart from you having a meaningful activity in one of the most exciting areas of our time, we care about your mental and physical health. We care about your flexible working time and your time off, about your social environment and your personal growth.

  • A very competitive salary
  • Training budget 2000€/year and further training possibilities within the company
  • Free healthy breakfast, free healthy lunch, free snacks, drinks and coffee
  • Free access to a tool of your choice (skillshare or coursera)
  • Gympass Membership (subsidized access to gyms - not only for you, but also for your family and friends)
  • Flexible working hours and flexible homeoffice - work wherever and whenever you want
  • Mobile and remote working (working from another city? No problem!)
  • A high degree of personal responsibility, creative freedom and opportunities
  • Strong team culture with regular team events and off-sites (Summer and Christmas party, at least one big off-site, Oktoberfest (Wiesn) event, Cocktail and Movie nights once a month, regular team and sports events, company kitchen with cooking events)
  • International team and relocation budget of 800€
  • Borrow our e-Golf for private purposes and free EV-charging at our company
  • Book circle (Order a book via TWAICE - we pay for it, you read it)

Apply Now




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